Returns and refunds
Last updated: 18 October 2026Like Art is operated by Guangzhou Tulip Culture Communication Co., Ltd. (广州郁金香文化传播有限公司), a company registered in Guangzhou, Guangdong, China.
Platform: like-art.com · Related storefront: like-art.shop
Customer service: likeart@like-art.com
Physical order fulfilment: Shenzhen, Guangdong, China.
Damaged, faulty or incorrect items
Contact likeart@like-art.com within 7 days of delivery with your order number, a description of the problem and photos. We will confirm whether a replacement, repair or refund is appropriate. This contact period does not limit any statutory consumer rights you may have.
Change of mind
Personalised or custom-made dolls are not eligible for voluntary change-of-mind returns. For other items, contact us before returning anything; we will confirm whether a return is possible and who pays the return shipping. Returned items must be unused and in their original packaging.
Statutory rights
Where local consumer law grants a withdrawal or return right (for example 7 or 14 days), that right applies according to the law and its exceptions. Nothing in this policy excludes rights you have by law.
How to return
- Email us with your order number and reason.
- We confirm the return address, method and who pays shipping.
- Send the item with tracking and share the tracking number.
- We inspect the item and process the resolution.
Refunds
Approved refunds are returned to the original payment method within 3–15 business days. Bank or payment provider processing times may add a few days. Original shipping fees are refunded only where the item was faulty, damaged or incorrect, or where required by law.